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Glebe Primary School

Complaints Procedure

Parental Concerns and Complaints

What to do if you have a concern or a complaint

We aim to work closely with parents and carers so that all children can play and learn happily at Glebe. We regularly actively seek the views of parents, carers and our pupils. We view all complaints in a positive way, as it helps the school improve its practices.

However, sometimes problems do occur and if there is a problem it is always best to try to get it sorted informally with the class teacher in the first instance.

However if you are still worried or concerned, the Headteacher will be happy to talk to you at a mutually convenient time. Please contact the school office to make an appointment to talk to the Headteacher or write to the Headteacher explaining your complaint and what you would like to happen now.

This is part of a full procedure which all schools have in place and has been approved by the Governing Body. If the Headteacher cannot resolve the issue or the complaint is about the Headteacher you should then write to our Chair of Governors. Please see Glebe Governors for further information. 

For further information on our complaints procedures - click on the link below

Glebe's complaint procedures